Training

Construction Sector Leadership Training

Business success in the building sector is dependent on attracting and holding onto skilled employees.  This programme is designed for managers or business owners in the building and construction sector to help you get and hold onto the best employees.  The programme focuses on practical day to day skills to increase employee engagement.  Engagement means:

  • They intend to stay with their employer
  • They are proud to work for the employer
  • They do more than the minimum required in their work

Auckland Programme Starts April 2017

Module 1 - 25 April 

Module 2 - 25 May 

Module 3 - 29 June 

Module 4 - 27 July

Module 5 - 24 August

Module 6 - 21 Sept

$285 + GST per module

Limited to 12 places - Contact us now to register 

Module 1  - Leadership Style and Self Awareness and People Skills

In this module you take a look at yourself, your style and how you come across to others.  A big part of this is learning how to adapt your style in different situations.  Listening, self awareness and good people skills are essential to people leadership and you’ll come away from this module with a good foundation of people skills.

Agenda

  • Balancing People Leadership and Running the Business
  • Service Profit Chain
  • Staff Engagement
  • Adapting your style to different situations
  • Recognise and manage emotions on the job
  • Listening
  • Finding out how you’re perceived

Module 2 - Coaching part 1 – helping people to help themselves

In this module you develop the basics of coaching people.  Everyone is interested in their own development and job satisfaction.  Being a good coach is guaranteed to make you a popular boss.  In our approach you get people to think for themselves rather than giving them all the answers.  This allows delegation of both technical and management aspects of the job. 

Agenda

  • Setting expectations and standard
  • Coaching vs Mentoring, Training or Therapy
  • Characteristics of an effective coach
  • Learner centric coaching (GROW Model)
  • Coaching pathway (3D Model)
  • Stages of learning
  • Setting up a coaching agreement
  • Goal setting – targets and bonuses

Module 3  - Coaching part 2 – motivating people and having tough conversations

This module helps you apply workplace motivation theory in a practical way.  Understanding and fostering individual motivation builds high employee engagement.  Part of coaching also means dealing with the hard stuff.  When people don’t perform it is important to address it for the good of the business and other employees or contractors.  You’ve got to walk the fine line of being fair to yourself, the business and them. 

Agenda

  • Giving developmental feedback – positive and negative
  • Recognising and managing a defensive response
  • Managing poor performance and misconduct – tough conversations
  • Motivating people – theories and practical application

Module 4 –  Customer Relationships

The relationship with the customer is vital for any business.  The ups and downs of the building or renovating process makes understanding and managing expectations (on both sides) very important.  You’ll come away with a practical approach to ongoing negotiation and review with your customers.  This module also helps you develop practical skills for service recovery.  In other words when the customer is unhappy for any reason it is important that everyone on the team knows how to manage the situation and turn it around.

Agenda

  • Setting and seeking and managing expectations with customers
  • Customer interaction etiquette for staff and subcontractors
  • Referrals and recommendations
  • Service recovery – managing an unhappy customer
  • Negotiation skills

Module 5 – Climate – creating a healthy team environment

A significant factor for any employee is the day to day team environment.  Getting the right people in the first place is a critical first step hence we take you through how to interview and recruit.  This is not just about the skills to do the job but attitude and working well with others.  We also cover simple factors you can put in place to ensure an ongoing positive team dynamic.  This includes conflict resolution or helping the team sort out differences or misunderstandings.

Agenda

  • Recruitment interviewing– getting the right people
  • Induction – fit people in with the team quickly
  • Create a co operative team environment
  • Establish a distinctive team culture to support your brand
  • Conflict resolution
  • Career and Succession planning

Module 6 - The Business

This last module gives you the tools to develop a business plan.  Success means different things to different people and in this workshop you’ll work out what it means for your business and put together a plan to achieve it.  We also encourage you to take a long term view of your business and plan for your eventual exit from the business whether this means selling, it passing it onto family or just shutting up shop.

Agenda

  • Recognising and managing growing pains for a business
  • Systems, technology and processes
  • Developing a distinctive reputation (brand)
  • SWOT analysis – taking stock as a business
  • Vision – setting a goal for the business
  • Plan – Developing a business plan
  • Exit strategy – planning for the eventual sale of the business

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Leadership Training

This programme is designed to develop practical day to day leadership skills for a manager in any sector or level of an organisation.

Module 1 Self

  • Adapting your style to different situations
  • Emotional Intelligence
  • Listening
  • Finding out how you’re perceived
  • Setting expectations and standard
  • Coaching skills
  • Managing poor performance and misconduct – tough conversations
  • Motivating people – theories and practical application

Module 2 Team

  • Recruitment interviewing– getting the right people
  • Induction – fit people in with the team quickly
  • Create a co operative team environment
  • Building resilience
  • Employee engagement
  • Managing diversity
  • Conflict resolution
  • Career and Succession planning

Module 3 Business

  • Developing brand behaviours
  • SWOT analysis – taking stock as a business
  • Vision – setting a goal for the business
  • Plan – Developing a business plan
  • Communicating the vision – powerful presentations
  • Leading through change
  • Negotiating and Influencing
  • Goal setting – targets and bonuses

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Cross Cultural Tourism Training

This workshop is designed to help people who work in customer facing tourism roles responding well to people from other cultures.   Particular emphasis is given to relating well with Chinese tourists.  The workshop is full of practical tips and insights into cross-cultural tourism.

  • Basic Tips (greetings etc)
  • Etiquette for Chinese customers
  • Customary Behaviours
  • Cultural Foundations
  • Values and Behaviours
  • Four stages of culture shock
  • Unconscious Bias
  • Listening
  • Emotional Intelligence
  • Service Recovery

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Training Enquiry

If you would like to know more about any of our training workshops, please fill in the form below and we will be in touch shortly.