Business success in the building sector is dependent on attracting and holding onto skilled employees. This programme is designed for managers or business owners in the building and construction sector to help you get and hold onto the best employees. The programme focuses on practical day to day skills to increase employee engagement. Engagement means:
Auckland Programme Starts April 2017
Module 1 - 25 April
Module 2 - 25 May
Module 3 - 29 June
Module 4 - 27 July
Module 5 - 24 August
Module 6 - 21 Sept
$285 + GST per module
Limited to 12 places - Contact us now to register
Module 1 - Leadership Style and Self Awareness and People Skills
In this module you take a look at yourself, your style and how you come across to others. A big part of this is learning how to adapt your style in different situations. Listening, self awareness and good people skills are essential to people leadership and you’ll come away from this module with a good foundation of people skills.
Module 2 - Coaching part 1 – helping people to help themselves
In this module you develop the basics of coaching people. Everyone is interested in their own development and job satisfaction. Being a good coach is guaranteed to make you a popular boss. In our approach you get people to think for themselves rather than giving them all the answers. This allows delegation of both technical and management aspects of the job.
Module 3 - Coaching part 2 – motivating people and having tough conversations
This module helps you apply workplace motivation theory in a practical way. Understanding and fostering individual motivation builds high employee engagement. Part of coaching also means dealing with the hard stuff. When people don’t perform it is important to address it for the good of the business and other employees or contractors. You’ve got to walk the fine line of being fair to yourself, the business and them.
Module 4 – Customer Relationships
The relationship with the customer is vital for any business. The ups and downs of the building or renovating process makes understanding and managing expectations (on both sides) very important. You’ll come away with a practical approach to ongoing negotiation and review with your customers. This module also helps you develop practical skills for service recovery. In other words when the customer is unhappy for any reason it is important that everyone on the team knows how to manage the situation and turn it around.
Module 5 – Climate – creating a healthy team environment
A significant factor for any employee is the day to day team environment. Getting the right people in the first place is a critical first step hence we take you through how to interview and recruit. This is not just about the skills to do the job but attitude and working well with others. We also cover simple factors you can put in place to ensure an ongoing positive team dynamic. This includes conflict resolution or helping the team sort out differences or misunderstandings.
Module 6 - The Business
This last module gives you the tools to develop a business plan. Success means different things to different people and in this workshop you’ll work out what it means for your business and put together a plan to achieve it. We also encourage you to take a long term view of your business and plan for your eventual exit from the business whether this means selling, it passing it onto family or just shutting up shop.
This programme is designed to develop practical day to day leadership skills for a manager in any sector or level of an organisation.
Module 1 Self
Module 2 Team
Module 3 Business
This workshop is designed to help people who work in customer facing tourism roles responding well to people from other cultures. Particular emphasis is given to relating well with Chinese tourists. The workshop is full of practical tips and insights into cross-cultural tourism.
If you would like to know more about any of our training workshops, please fill in the form below and we will be in touch shortly.